Shipping: USA

Once your order is placed and payment has been cleared your product will be processed and shipped. Please note the processing may take between 24-48 hours after payment is cleared, however it could be longer if there are lots of orders happening. Shipping typically takes between 2-4 business days after processing, depending on location within the US. Keep in mind that this can vary due to a number of reasons, and this estimate does not take into account public holidays, weather, or general postal service performance. You will be emailed a confirmation of payment and tracking number once your order is completed. If you have any concerns or questions don’t hesitate to email us at: info@innerwesthemp.com

Shipping: International

Any shipment outside of the USA is done so at the customers own risk. Please research your countries law on hemp before ordering as we do not take responsibility for any product seized by customs in countries outside of the USA. Smaller orders are suggested when shipping overseas. Shipments outside of the USA may take longer than 4 business days to arrive, dependent on type of postage selected and customs clearance procedures in that particular country. If you have any concerns or questions please send an email to: info@innerwesthemp.com

 

Returns & Refunds

Not happy with your product? That sucks! At Inner West Hemp we strive to provide the best quality product and meet all of our customer expectations. This is exactly why we offer a 30-day money back guarantee on all products, and you can keep the original product. Simply contact us at: info@innerwesthemp.com within 30 days from the initial order date including a description of why you are unsatisfied with the product. If your product arrives damaged please take photos and email us at: info@innerwesthemp.com as soon as possible with a description of the damage and the photos. Your feedback is how we stay on track to becoming the number #1 CBD company around, so if you have any questions, comments, or requests please contact us and we will do our very best to answer any comments or concerns as quickly as our fingers will allow us to type. Please note all refunds are assessed on a case by case basis and at the discretion of Inner West Hemp.