FREQUENTLY ASKED QUESTIONS

The primary chemical compounds produced by the hemp plant and found in the body are called ‘Cannabinoids’. There are more than 113 phytocannabinoids identified from the hemp plant, the psychoactive components such as tetrahydrocannabinol (THC) and the non psychoactive such as cannabidiol (CBD), cannabigerol (CBG), cannabichromene (CBC) & more. A system within the human body called the endocannabinoid system (ECS) has receptors that these compounds fit into, which are used to support cells, a healthy immune system, and central nervous functioning. Each cannabinoid has it own unique benefits for human use, and also pets. 

The endocannabinoid system (also known as ECS) is a network of receptors located in the brain, and throughout the central and peripheral nervous system. These receptors are more commonly referred to as CB1 and CB2, which produce two main cannabinoids 2AG and Anandamide. The ECS plays a crucial role in maintaining homeostasis of the body, regulating our physiology, mood, and everyday experience. 

Cannabidiol, commonly referred to as CBD is a non-psychoactive phytocnnabinoid that replicates the structure of endocannabinoids found in the human body (pets have this system too). CBD is the most abundant, naturally occurring component of the hemp plant, and is widely claimed to possess amazing health benefits. 

Tetrahydrocannabinol (THC) contains the psychoactive component that is often associated with the “high” feeling. Cannabinol (CBD) does not contain the psychoactive component. Both THC and CBD provide distinct medical benefits that work together or alone to deliver a wide variety of health and well-being benefits. 

PCR is an acronym for ‘Phyto-Cannabinoid Rich’. 

No. Any product labeled ‘isolate’ will contain no THC, which is the cannabinoid searched for during drug testing. We do offer products with a full cannabinoid profile, so we advise contacting your healthcare provider, employer, or the testing facility to inquire about your concerns. 

Yes. 3rd party testing is a frequent and important step to ensure we are selling top quality products, free from pesticides and contaminants. 

For tinctures: Shake well before each use. Squeeze the rubber end of the dropper to uptake approximately 0.6ml (half the dropper) of CBD oil. Put oil under tongue and hold for 30 seconds, then swallow. Alternatively CBD can be added to food and drinks. Shake before use, squeeze rubber end of dropper to uptake approximately 0.6ml (half the dropper) of CBD oil, and squeeze content into your food or drink. 

It is advised to seek a professional opinion for any concerns or advice for specific conditions.

Store in a cool dark place, so not exposed to direct sunlight or heat. Product does not need to be refrigerated, however this is personal preference. CBD products will last 12 months if stored correctly. 

Unlike the ‘never ending’ list of side effects from commonly used pharmaceutical medicines, the side effects of CBD have been known to be very minimal, if any. Some users have reported a mild sedative effect. Side effects from CBD, if at all, will be dependent on tolerance so it is advised to start with a low dosage and build from there. There are no “high” or psychoactive properties with CBD and you will be capable of everyday tasks.

Dosage options for each person and condition will vary. It is advised to consult with a doctor or health care professional to discuss the best dosage of CBD for individual needs. Start with a lower dosage, and increase where need be. 

There are many different strains of the same species of plant, hemp is no different. Cannabinoid oils are extracted from the entire plant (stem,leaves,seeds etc), whereas hemp seed oil is extracted from only the seeds of the plant. Hemp seed oil is extracted from pressing hemp seeds. The hemp plant has many different elements and is used as a supplement for food, as an ingredient in lotions or topicals, and can be used to make composites used in building and industrial materials. Cannabinoids extracted via Co2 extraction are generally used for medicinal purposes. Be aware that some companies may label their products as ‘CBD’ or ‘Hemp oil’, when it is actually hemp seed oil. Hemp seed oil is generally low in cannabinoids. Always be sure to check for 3rd party testing or ask for Certificates of Analysis (COA).

Most of our products are suitable for vegans. Tinctures and Cryo Gel + Lidocaine are vegan friendly. Gummies and CBD relief + emu oil are NOT vegan friendly at this stage, however we are always working to develop new products that are suitable for everyone. Please be sure to check labels or contact us before purchasing. 

USA: Once your order is placed and payment has been cleared your product will be processed and shipped. Please note the processing may take between 24-48 hours after payment is cleared, however it could be longer if there are lots of orders happening. Shipping typically takes between 2-4 business days after processing, depending on location within the US. Keep in mind that this can vary due to a number of reasons, and this estimate does not take into account public holidays, weather, or general postal service performance. You will be emailed a confirmation of payment and tracking number once your order is completed. If you have any concerns or questions don’t hesitate to email us at: info@innerwesthemp.com

International: Any shipment outside of the USA is done so at the customers own risk. Please research your countries law on hemp before ordering as we do not take responsibility for any product seized by customs in countries outside of the USA. Smaller orders are suggested when shipping overseas. Shipments outside of the USA may take longer than 4 business days to arrive, dependent on type of postage selected and customs clearance procedures in that particular country. If you have any concerns or questions please send an email to: info@innerwesthemp.com

Not happy with your product for any reason? That sucks! At Inner West Hemp we strive to provide the best quality product and meet all of our customer expectations. This is exactly why we offer a 30-day money back guarantee on all products, and you can keep the original product. Simply contact us at: info@innerwesthemp.com within 30 days from the initial order date including a description of why you are unsatisfied with the product. If your product arrives damaged please take photos and email us at: info@innerwesthemp.com as soon as possible with a description of the damage and the photos. Your feedback is how we stay on track to becoming the number #1 CBD company around, so if you have any questions, comments, or requests please contact and we will do our very best to answer any comments or concerns as quickly as our fingers will allow us to type. Please note refunds are assessed on a case by case basis and at the discretion of Inner West Hemp.